Iain performed the role of Transformation Director for Xansa PLC when we won a major Finance & Accounting Services outsourcing contract with MyTravel PLC in 2004.
Leading a team of Xansa’s business and technology consultants, Iain was responsible for a major programme of business and systems change which provided significant financial benefits to MyTravel and was herralded to be an enormous success.
The programme implemented new document imaging and workflow systems, new call centre solutions, and improved management information tools. Processes were re-engineered and organisational structures created, to support a complete migration of the operational activities from the MyTravel’s premises in Rochdale to Xansa’s processing centres in India, Birmingham and Manchester.
Throughout the programme, Iain consistently demonstrated a rare blend of programme management skills, influential communication, hands-on leadership, pragmatic solution building and deep expertise in the financial & accounting arena. All this ensured delivery of complex business change in incredibly short timescales.
Iain was extremely well regarded both within MyTravel and Xansa, to the extent that he has also carried out independent reviews for us on other client programmes and assisted with preparation and presentation of bid proposals.
We will certainly be engaging Iain on future complex change programmes.