Iain has remarkable energy and tenacity. He created an excellent foundation for me in Morrisons, building the CRM capability. His knowledge and expertise in these matters is very strong, he served Morrisons well. I was very worried when he said that he had been consulting for us rather too long (over 2 years) and would I mind if he finally took some time off. He even helped me hire his replacement, whom I would also readily endorse. One can’t ask for much more than that.