I have significant programme and project experience, together with robust methods and tools to allow us to drive large-scale change programmes with maximum impact and minimum risk. Here are a relevant selection of clients, case studies, references and articles about this work.
“I supported the board with a demerger of the business, refinancing and plans for expansion” I supported this family owned business to manage the practicalities of a demerger of their business that they had agreed to carry out. Once complete, I supported the CEO, new board and investors to develop an ambitious new strategy including[…]
Iain is an excellent programme director whom I highly recommend. He recently supported us on a large colleague engagement initiative which needed a complete reset and replan. He quickly assessed the situation, stabilised the team and managed the replan. His particular strengths include: ability to deal with complexity, calm, thoughtful approach and pragmatic commercially focussed[…]
“I have helped the Co-op on a number of occasions across a variety of their businesses and functions.” 2 major assignments with the Co-op were leading their supply chain transformation programme following the acquisition of Somerfield and leading their cultural change programme to support the relaunch and rebranding of the group. Programme Director – Supply Chain[…]
I led the Being Coop Leadership & Cultural Change Programme to support the rebranding of the Co-operative Group. In this article, the Guardian unveils the Co-op’s plan to take the business back to its roots.
“I consulted with Morrisons on a variety of digital initiatives, including leading the design & delivery of a major CRM programme.” Morrisons is the 4th largest supermarket in the UK with a turnover in excess of £15bn pa and around 500 stores. Following acquisition of Safeway in 2004 and the ensuing integration and changes in[…]
I created and led the Morrisons CRM programme, including the design and procurement of the Miles & More loyalty and price match proposition. In this article, London Evening Standard breaks news of the new Miles & More proposition.
Iain has remarkable energy and tenacity. He created an excellent foundation for me in Morrisons, building the CRM capability. His knowledge and expertise in these matters is very strong, he served Morrisons well. I was very worried when he said that he had been consulting for us rather too long (over 2 years) and would[…]
I created and led the Morrisons CRM programme which built a world class capability for managing customer data. In this article, Marketing Week discusses the scope of the CRM capability.
I led the SMART programme to transform the Co-operative’s supply chain following its acquisition of Somerfield. In this article, Computer World reports on the progress being made at that time.
Iain is a talented Programme Manager who has the ability to operate at a strategic level but also “deep dive” to a significant level of detail. He has a hands on approach, is pragmatic and delivery focused. A very good mix of business understanding and IT knowledge. Chief Operating Officer Otto UK – Freeman Grattan[…]
Iain is one of the best programme managers I have come across (and there have been a few). He has the right balance between detail and big picture focus. He understands how large corporations work and is comfortable providing appropriate challenge at senior board level. He has the tool kit, worn the t shirt and[…]
Iain & I worked together on the MyTravel deal, which was a landmark deal for Xansa. I was hugely impressed with Iain’s pragmatic, results oriented approach. His attention to detail and ability to identify issues and escalate early were critical to the successful outcome of the programme. On a personal note, Iain is a thorough[…]
Iain managed to line up a set of hybrid divisions and service units into a single unified change plan. He had enough force of intellect and personality to then keep the many competing stakeholders to that plan such that it delivered. That is the very point where most change plans fall apart, but ther was[…]
“I was engaged as an associate to consulting firm Xansa to lead their transformation programme for MyTravel” Prior to its acquisition by Thomas Cook Group, MyTravel Group plc was a major retailer and operator of package holidays, with 16,000 employees, 700 travel agent shops and over £1bn turnover. Prior to its acquisition by Steria, Xansa PLC[…]
I led the transformation programme for Xansa’s outsourcing of MyTravel’s financial operations, which led to the BPO Project of the Year award. This press release from Xansa provides more details.
I led Xansa’s transformation at MyTravel, haled as a key contributor to the recovery of the travel business. The Guardian reports the turnaround in MyTravel’s results.
“Following a 10 year career in a variety of senior management roles, I’ve continued to consult with Asda on occasional projects.” Asda is the second largest supermarket retailer in the UK with annual sales of around £20 billion and almost 200,000 employees. The business became part of the largest retailer in the world, Wal-mart Inc, in[…]
Building Asda’s multi-channel retail business across web, call centre, catalogue, CD-Rom and interactive TV is no mean feet. We explain how we achieved it in a little over 12 months.
I led Asda’s programme to migrate away from loss making warehouses, building a store fulfilment operation to allow rapid scalability. In this article, Revolution magazine interview me about Asda’s plans.
I led Wal-Mart’s integration of Asda’s back office and financial operations – the largest change programme in UK retail history. This case study provides more detail.
I led the project to transform Asda’s cash management operations, making significant cost savings. In this article, The Grocer magazine reports further.