Iain is an excellent ‘Change Leader’ – he challenges a business, its strategy and people with a ‘can do’ attitude. Iain is a great team player who can harness the strengths of individuals to drive change and embed new thinking to achieve results. He has a great sense of humour, lots of energy and will[…]
Iain & I worked together on the MyTravel deal, which was a landmark deal for Xansa. I was hugely impressed with Iain’s pragmatic, results oriented approach. His attention to detail and ability to identify issues and escalate early were critical to the successful outcome of the programme. On a personal note, Iain is a thorough[…]
“I was engaged as an associate to consulting firm Xansa to lead their transformation programme for MyTravel” Prior to its acquisition by Thomas Cook Group, MyTravel Group plc was a major retailer and operator of package holidays, with 16,000 employees, 700 travel agent shops and over £1bn turnover. Prior to its acquisition by Steria, Xansa PLC[…]
I led the transformation programme for Xansa’s outsourcing of MyTravel’s financial operations, which led to the BPO Project of the Year award. This press release from Xansa provides more details.
I led Xansa’s transformation at MyTravel, haled as a key contributor to the recovery of the travel business. The Guardian reports the turnaround in MyTravel’s results.
“I advised a major Saudi group on the development of a loyalty programme and creation of a retail financial services proposition.” Savola is one of Saudi Arabia’s leading diversified groups, with a strong presence across the MENA region (Middle East and North Africa). Outside of it core market of Saudi Arabia, Savola is also present in[…]
I set up the programme and co-ordinated partners for Asda’s Financial Services entry. This case study provides more detail.
I worked closely with Iain when we explored our strategic options for entering the personal financial services industry, and more recently when he led the development of our shopping services on Asda.com and Sky Active digital TV. In both of these new businesses, Iain demonstrated excellent strategic thinking, rigorous planning and first rate leadership skills in implementing our strategic plans….