Iain Spence - Strategic Change Consultant
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Category: Articles

My various projects and initiatives have been featured in a number of press articles, set out below, along with a small number of case studies on particular projects.

Financial Times - JD Sports acquires GO Outdoors

JD Sports – GO Outdoors deal approved by UK competition authority

Posted on May 18, 2017June 24, 2022 by Iain Spence

I led the GO Outdoors IT function and business change programme through acquisition by JD Sports. In this article, the Financial Times confirms the CMA’s decision to approve the acquisition.

Posted in All Posts, Articles, Business Change Mgt, Information Technology, Integrate Businesses, Retail, Start-ups & SMEs, Strategy Development

Co-op hopes to leave the past behind with revival of its classic 60s look

Posted on May 21, 2016June 24, 2022 by Iain Spence

I led the Being Coop Leadership & Cultural Change Programme to support the rebranding of the Co-operative Group. In this article, the Guardian unveils the Co-op’s plan to take the business back to its roots.

Posted in All Posts, Articles, Cooperative, Corporates, Programme Management, Retail, Transform Culture

Morrisons launches long-awaited loyalty card

Posted on June 30, 2014June 24, 2022 by Iain Spence

I created and led the Morrisons CRM programme, including the design and procurement of the Miles & More loyalty and price match proposition. In this article, London Evening Standard breaks news of the new Miles & More proposition.

Posted in All Posts, Articles, Customer Relationship Mgt, Launch Propositions, Morrisons, Programme Management, Retail
Marketing Week - Morrisons CRM

Morrisons preps CRM system to match rivals

Posted on September 25, 2012June 24, 2022 by Iain Spence

I created and led the Morrisons CRM programme which built a world class capability for managing customer data. In this article, Marketing Week discusses the scope of the CRM capability.

Posted in All Posts, Articles, Customer Relationship Mgt, Digital & ECommerce, Information Technology, Morrisons, Programme Management, Retail

Morrisons steps up internet shopping plans

Posted on March 10, 2011June 24, 2022 by Iain Spence

I set up the knowledge transfer process and induction for business leads heading to Fresh Direct in New York. In this article the Guardian discusses the Fresh Direct acquisition by Morrisons.

Posted in All Posts, Articles, Digital & ECommerce, Integrate Businesses, Morrisons, Retail

Morrisons buys Kiddicare for £70m

Posted on February 15, 2011June 24, 2022 by Iain Spence

I helped refocus the Morrisons eCommerce strategy to exploit the newly acquired online business, Kiddicare.com, and led a number of projects to integrate the operation into the wider Morrisons business. In this article, the Guardian reports on the acquisition.

Posted in All Posts, Articles, Digital & ECommerce, Integrate Businesses, Morrisons, Retail

‘Enormous’ progress in Somerfield systems integration

Posted on August 27, 2010June 24, 2022 by Iain Spence

I led the SMART programme to transform the Co-operative’s supply chain following its acquisition of Somerfield. In this article, Computer World reports on the progress being made at that time.

Posted in All Posts, Articles, Cooperative, Integrate Businesses, Programme Management, Retail, Supply Chain Management

Axe Looms For 1,000 Catalogue Firm Staff

Posted on March 7, 2009June 24, 2022 by Iain Spence

I supported the restructure of Otto’s UK business leading a variety of cost reduction projects across the organisation. In this article, Sky News announces the restructuring of the contact centre operation.

Posted in All Posts, Articles, Customer Relationship Mgt, Otto, Reduce Costs, Reorganise & Restructure, Retail

Xansa lifted by NHS outsourcing

Posted on December 8, 2006June 24, 2022 by Iain Spence

I joined the Executive Leadership Team of NHS Shared Business Services as interim Change Director to establish the new joint venture operation. In this article, the Financial Times notes the impact on Xansa’s revenue.

Posted in All Posts, Articles, Business Change Mgt, Finance Management, Interim Management, NHS Shared Business Services, Not For Profit, Outsource & Insource, Xansa & Steria

Xansa picks up National Outsourcing Award

Posted on October 3, 2005June 24, 2022 by Iain Spence

I led the transformation programme for Xansa’s outsourcing of MyTravel’s financial operations, which led to the BPO Project of the Year award. This press release from Xansa provides more details.

Posted in All Posts, Articles, Consumer/Financial Services, Finance Management, MyTravel, Outsource & Insource, Programme Management, Xansa & Steria

MyTravel Recovers From Its Holiday Blues

Posted on June 24, 2005June 24, 2022 by Iain Spence

I led Xansa’s transformation at MyTravel, haled as a key contributor to the recovery of the travel business. The Guardian reports the turnaround in MyTravel’s results.

Posted in All Posts, Articles, Consumer/Financial Services, Finance Management, MyTravel, Outsource & Insource, Programme Management

Asda Financial Services Launch

Posted on June 6, 2002June 24, 2022 by Iain Spence

I set up the programme and co-ordinated partners for Asda’s Financial Services entry. This case study provides more detail.

Posted in All Posts, Articles, Asda, Consumer/Financial Services, Launch Propositions, Programme Planning, Programme Scoping, Retail

Asda CRM & Data Strategy

Posted on April 10, 2002June 24, 2022 by Iain Spence

I developed a customer data and CRM vision and strategy to create a single view of the customer across Asda’s multiple channels, product & service lines. This case study provides more detail.

Posted in All Posts, Articles, Asda, Customer Relationship Mgt, Information Technology, Retail, Strategy Development

Asda.com Development

Posted on February 7, 2002June 24, 2022 by Iain Spence

Building Asda’s multi-channel retail business across web, call centre, catalogue, CD-Rom and interactive TV is no mean feet. We explain how we achieved it in a little over 12 months.

Posted in All Posts, Articles, Asda, Digital & ECommerce, Information Technology, Programme Management, Retail, Strategy Development
Revolution

Store To Door

Posted on February 6, 2002June 24, 2022 by Iain Spence

I led Asda’s programme to migrate away from loss making warehouses, building a store fulfilment operation to allow rapid scalability. In this article, Revolution magazine interview me about Asda’s plans.

Posted in All Posts, Articles, Asda, Digital & ECommerce, Programme Management, Retail, Supply Chain Management
Information Age

The Information Age Interview

Posted on February 3, 2002June 24, 2022 by Iain Spence

I led the programme to build Asda’s online technology platform, one of the largest online retail propositions in the UK. Iain Spence was the featured Information Age interview discussing what it takes to develop such large scale platforms.

Posted in All Posts, Articles, Asda, Digital & ECommerce, Information Technology, Retail, Supply Chain Management

Asda Switches Onto TV Shopping With Sky Active

Posted on February 2, 2002June 24, 2022 by Iain Spence

I led the development of Asda’s interactive TV shopping proposition, the largest and one of the first in the world. In this article, The Grocer discusses the future of online shopping on alternative devices.

Posted in All Posts, Articles, Asda, Digital & ECommerce, Launch Propositions, Retail

Interactive TV Providers Must Improve Offer

Posted on January 30, 2002June 24, 2022 by Iain Spence

I led the first online grocery shopping experience on interactive TV, a joint venture between Sky and Asda. Revolution Magazine discusses the future of interactive TV.

Posted in All Posts, Articles, Asda, Digital & ECommerce, Launch Propositions, Retail

Asda@Home Fulfilment – Dark Stores to Store Picking

Posted on December 10, 2001June 24, 2022 by Iain Spence

Closing Asda’s home shopping depot’s in Watford and Croydon was part of the strategy to migrate to a more profitable store picking model. I explain how we did it.

Posted in All Posts, Articles, Asda, Digital & ECommerce, Retail, Supply Chain Management

Wal-Mart Integration

Posted on August 10, 2000June 24, 2022 by Iain Spence

I led Wal-Mart’s integration of Asda’s back office and financial operations – the largest change programme in UK retail history. This case study provides more detail.

Posted in All Posts, Articles, Asda, Business Change Mgt, Finance Management, Information Technology, Integrate Businesses, Programme Management, Retail
Asda Paper Mountain

Asda Cuts 1,500 Ft Paper Mountain

Posted on June 2, 1995June 24, 2022 by Iain Spence

I led the project to transform Asda’s cash management operations, making significant cost savings. In this article, The Grocer magazine reports further.

Posted in All Posts, Articles, Asda, Finance Management, Improve Efficiency, Improve Processes, Programme Management, Retail

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