I led the GO Outdoors IT function and business change programme through acquisition by JD Sports. In this article, the Financial Times confirms the CMA’s decision to approve the acquisition.
I led the Being Coop Leadership & Cultural Change Programme to support the rebranding of the Co-operative Group. In this article, the Guardian unveils the Co-op’s plan to take the business back to its roots.
I created and led the Morrisons CRM programme, including the design and procurement of the Miles & More loyalty and price match proposition. In this article, London Evening Standard breaks news of the new Miles & More proposition.
I created and led the Morrisons CRM programme which built a world class capability for managing customer data. In this article, Marketing Week discusses the scope of the CRM capability.
I set up the knowledge transfer process and induction for business leads heading to Fresh Direct in New York. In this article the Guardian discusses the Fresh Direct acquisition by Morrisons.
I helped refocus the Morrisons eCommerce strategy to exploit the newly acquired online business, Kiddicare.com, and led a number of projects to integrate the operation into the wider Morrisons business. In this article, the Guardian reports on the acquisition.
I led the SMART programme to transform the Co-operative’s supply chain following its acquisition of Somerfield. In this article, Computer World reports on the progress being made at that time.
I supported the restructure of Otto’s UK business leading a variety of cost reduction projects across the organisation. In this article, Sky News announces the restructuring of the contact centre operation.
I joined the Executive Leadership Team of NHS Shared Business Services as interim Change Director to establish the new joint venture operation. In this article, the Financial Times notes the impact on Xansa’s revenue.
I led the transformation programme for Xansa’s outsourcing of MyTravel’s financial operations, which led to the BPO Project of the Year award. This press release from Xansa provides more details.
I led Xansa’s transformation at MyTravel, haled as a key contributor to the recovery of the travel business. The Guardian reports the turnaround in MyTravel’s results.
I set up the programme and co-ordinated partners for Asda’s Financial Services entry. This case study provides more detail.
I developed a customer data and CRM vision and strategy to create a single view of the customer across Asda’s multiple channels, product & service lines. This case study provides more detail.
Building Asda’s multi-channel retail business across web, call centre, catalogue, CD-Rom and interactive TV is no mean feet. We explain how we achieved it in a little over 12 months.
I led Asda’s programme to migrate away from loss making warehouses, building a store fulfilment operation to allow rapid scalability. In this article, Revolution magazine interview me about Asda’s plans.
I led the programme to build Asda’s online technology platform, one of the largest online retail propositions in the UK. Iain Spence was the featured Information Age interview discussing what it takes to develop such large scale platforms.
I led the development of Asda’s interactive TV shopping proposition, the largest and one of the first in the world. In this article, The Grocer discusses the future of online shopping on alternative devices.
I led the first online grocery shopping experience on interactive TV, a joint venture between Sky and Asda. Revolution Magazine discusses the future of interactive TV.
Closing Asda’s home shopping depot’s in Watford and Croydon was part of the strategy to migrate to a more profitable store picking model. I explain how we did it.
I led Wal-Mart’s integration of Asda’s back office and financial operations – the largest change programme in UK retail history. This case study provides more detail.
I led the project to transform Asda’s cash management operations, making significant cost savings. In this article, The Grocer magazine reports further.