Retail Change are a small network of independent business consultants and interim managers focused 100% on the design & delivery of strategies for multi-channel retailers.
We are currently engaged by Morrisons, managing the design & execution of their online strategy.
We're also proud to have worked with many more of the world's best known retail brands.
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We have wide and varied skills across retail, allowing us to develop holistic customer-centric business strategies, design & refine propositions, develop operating models, improve business efficiency, and manage large systems and business change programmes.
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We have a great number of excellent references from our UK and global clients, describing our influence and impact we've had on their businesses.
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"...excellent strategic thinking, rigorous planning and first rate leadership skills"
President and Chief Executive Officer
President and Chief Executive Officer
"...fantastic change agent. ...deep understanding of what makes organisations, teams and individuals tick..."
HR Director
HR Director
"...hands on approach, is pragmatic and delivery focused."
Chief Operating Officer
Chief Operating Officer
"The result of this activity has been improved operating profits and a clear direction for future growth"
Director, WHSmith
Director, WHSmith
"...Iain and his team have added significant value to our business"
Director, E.ON UK
Director, E.ON UK
"...it was this simplicity and clarity of communication that ensured that we achieved complete business buy-in."
Business Development Director
Business Development Director
"...rare blend of programme management skills, influential communication, hands-on leadership, pragmatic solution building and deep expertise"
Director, Xansa
Director, Xansa
"...simply the best Change Management guy I have worked with..."
General Manager, Marketing
General Manager, Marketing
"... real pro, one of the brightest thinkers I’ve worked with in any company."
UK IT Director, Wal-Mart
UK IT Director, Wal-Mart
"...pragmatic, results oriented approach... critical to the successful outcome of the programme."
Principle Consultant, Xansa
Principle Consultant, Xansa
"...quickly grasped the business and key issues ...an exceptional team player....performance improved considerably"
IT Director, WHSmith Direct
IT Director, WHSmith Direct
"...understands how large corporations work and is comfortable providing appropriate challenge at senior board level."
Head Of Sustainable Energy
Head Of Sustainable Energy
"...his challenging insight into operational performance proved invaluable..."
Managing Director
Managing Director
"...visionary leadership style and his lateral thinking abilities are to be admired."
Head of Operations, WHSmith Direct
Head of Operations, WHSmith Direct
"...enough force of intellect and personality to keep the many competing stakeholders to plan such that it delivered"
Head Of Corporate Sales Division
Head Of Corporate Sales Division
And our work has resulted in newsworthy results for our clients.
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Morrisons Steps Up Internet Shopping Plans
Guardian: 10 March 2011
British supermarket chain hopes to 'crack affordable fresh food online' by investing in US internet grocer FreshDirect.
Guardian: 10 March 2011
British supermarket chain hopes to 'crack affordable fresh food online' by investing in US internet grocer FreshDirect.
Morrisons buys Kiddicare for £70m
Guardian: 15 February 2011
The Guardian reports on Morrisons' acquisition of Kiddicare, a springboard for the launch of non-food online, part of the online strategy developed with Retail Change.
Guardian: 15 February 2011
The Guardian reports on Morrisons' acquisition of Kiddicare, a springboard for the launch of non-food online, part of the online strategy developed with Retail Change.
Co-operative Group: 'Enormous' progress in Somerfield systems integration
Computerworld: 27 August 2010
Co-op's CEO talks to Computerworld about the huge improvements made to the supply chain - the programme led by Retail Change.
Computerworld: 27 August 2010
Co-op's CEO talks to Computerworld about the huge improvements made to the supply chain - the programme led by Retail Change.
Otto: Axe Looms For 1,000 Catalogue Firm Staff
Sky News: 6 March 2009
Otto commences major restructuring of its business operations, with closure of sites and streamlining of processes across all functions.
Sky News: 6 March 2009
Otto commences major restructuring of its business operations, with closure of sites and streamlining of processes across all functions.
Xansa Lifted By NHS Outsourcing
Financial Tmes, December 2006
FT reports on the joint venture created by Xansa and the National Heath Service to run many of its back office functions. We were engaged to support the bid and to lead the initial transformation programme on launch.
Financial Tmes, December 2006
FT reports on the joint venture created by Xansa and the National Heath Service to run many of its back office functions. We were engaged to support the bid and to lead the initial transformation programme on launch.
Xansa Wins BPO Project Of The Year
Xansa, October 2005
Xansa picks up top prize at National Outsourcing Association Awards for the transformation programme we led at MyTravel.
Xansa, October 2005
Xansa picks up top prize at National Outsourcing Association Awards for the transformation programme we led at MyTravel.
MyTravel Recovers From Its Holiday Blues
The Guardian, June 24, 2005
Cost cutting and financial controls implemented by our programme with MyTravel credited in part with the turnaround in MyTravel's fortunes.
The Guardian, June 24, 2005
Cost cutting and financial controls implemented by our programme with MyTravel credited in part with the turnaround in MyTravel's fortunes.
Store To Door
Revolution: 6 February 2002
Asda has turned its back on warehouses for its home delivery offer. The retailer's lain Spence tells Charlotte Goddard how the supermarket plans to boost the reach and efficiency of its e-commerce service
Revolution: 6 February 2002
Asda has turned its back on warehouses for its home delivery offer. The retailer's lain Spence tells Charlotte Goddard how the supermarket plans to boost the reach and efficiency of its e-commerce service
Asda Switches Onto TV Shopping With Sky Active
The Grocer: 2 February 2002
The Grocer talks to Iain Spence about Asda's launch of the Sky TV shopping service.
The Grocer: 2 February 2002
The Grocer talks to Iain Spence about Asda's launch of the Sky TV shopping service.
The Information Age Interview
Information Age: February 2002
Asda, the UK supermarket chain owned by US giant Wal-Mart took its time to offer its online shopping service, but has reaped the benefits from its "wait and see" approach. lain Spence, Asda's chief technology officer, talks about the results.
Information Age: February 2002
Asda, the UK supermarket chain owned by US giant Wal-Mart took its time to offer its online shopping service, but has reaped the benefits from its "wait and see" approach. lain Spence, Asda's chief technology officer, talks about the results.
Interactive TV Providers Must Improve Offer
Revolution UK, January 30, 2002
Iain Spence talks to Revolution magazine about Asda's Sky TV service.
Revolution UK, January 30, 2002
Iain Spence talks to Revolution magazine about Asda's Sky TV service.
Asda Cuts 1500 Ft Paper Mountain
The Grocer, 2 June 1995
The Grocer talks to Iain Spence about Asda's cash management transformation, removing paperwork from stores and streamlining processes.
The Grocer, 2 June 1995
The Grocer talks to Iain Spence about Asda's cash management transformation, removing paperwork from stores and streamlining processes.